Individualised Care
Your Home, Your Care, Your Way
Real care isn’t one-size-fits-all.
Every child, young adult, and family has a unique story with individual goals, needs, and challenges. That’s why we don’t offer standardised solutions. We specialise in individualised, in-home support designed specifically around you.
We specialise in individualised, in-home support, especially for people with high and complex needs. Whether it's medical, behavioural, or day-to-day help, we work closely with you, and your family, to create support that makes sense for your life.
We're not just here to tick boxes — we’re here to make life easier, safer, and more comfortable for you. Care starts with listening, and that’s what we do first. Then we build a team and plan that’s just for you. No pressure. No fluff. Just real, quality care from people who know what they’re doing.
Specialised Care at Your Doorstep
As part of our in home caring supports, we specialise in high complex care needs. Our carers are provided high level, nationally recognised training, and support to ensure understanding, skills, and awareness of supporting your loved one with high complex needs:
Care That Fit Your Family's Life
It’s about what truly matters day to day. The support that helps your loved one feel safe, understood, and empowered in their own space.
Whether it’s assisting with personal care like bathing and toileting, or helping your loved one through their morning routine like brushing their teeth, getting dressed, preparing breakfast, our care is always tailored to suit individual abilities, preferences, and goals. Even small things like folding laundry together or sharing music in the afternoon can become meaningful moments of connection and growth.
OUR PROMISE TO YOU:
- We will listen to you, we will care for you and advocate for you.
- We will travel your journey WITH you
- We will value and liaise with all members of a participants life - family, friends, pets, allied and medical health
We have personal experience living with disability, understanding the challenges and how to overcome them. We believe in home care should be personal, flexible, and focused on what actually makes a difference.
We Listen to Your Story
We take the time to understand your story. What matters to your loved one, what works for your family, and how we can best support you at home. It’s not just about ticking boxes, it’s about building trust, routines, and moments that feel natural and supportive in your everyday life.
Families often tell us how important it is simply to feel heard. When we listen, we’re able to shape in-home support that feels right. Whether that’s helping with evening routines, encouraging independence around meals, or planning activities that bring real joy.
If we know your loved one finds peace in a sensory garden or lights up during music time, we make space for that. Because real care isn’t just about what needs to be done — it’s about creating comfort, confidence, and connection at home.
Growth Through Everyday Moments
With in-home support, it’s often the small, everyday moments that lead to the biggest growth.
One young adult started with simple things like getting dressed, packing a bag, and heading out to their local shopping centre. At first, just being in a busy place was a challenge. But over time, picking out their own snacks and having quick chats with members of the community became something they looked forward to. That kind of confidence starts at home.
At home, growth can look like helping to cook a meal, folding laundry, or playing music together. These everyday activities aren’t just tasks, they’re chances to build life skills, independence, and genuine connection in a space that feels safe and familiar. Even everyday activities, like visiting the local market or walking through local, accessible parks, help participants grow in ways that feel natural and fun. These experiences build skills, confidence, and memories that last.
It is in those small, supported moments that the biggest progress often begins.
Plans That Grow With You or Your Loved One
The small things that happen at home each day like getting dressed, brushing hair, or helping to make a cup of tea, might seem minor, but we know they can be major steps toward independence and confidence. That’s why our in-home personal care support is always tailored and regularly updated to reflect your loved one’s current needs, strengths, and goals.
We take the time to check in, listen, and adapt. Whether it’s building a consistent morning routine, learning new skills, or simply doing more for themselves, we’re there to support progress at a pace that feels right. These everyday moments, done in the comfort and familiarity of home, can lead to big changes over time.
Home is where your loved one feels safest — and it’s often where the most meaningful growth happens. Our team is here to provide gentle, specialised support that encourages those little victories, every day.
Because care should move with life — and we’re with you every step of the way.
Carers Who Really Care…
And Aren’t Just Sitting On Their Phone
Carers aren’t just there to tick off tasks.
They’re there to connect, encourage, and make each day meaningful.
Carers also help your individualised care evolve.
They notice what’s working and share ideas for how to make things even better.
They’re a big part of what keeps your supports tailored to what participants need.
Celebrating Progress Big and Small
Your individualised care isn’t just about getting through the day, it’s about recognising every bit of progress, no matter how big or small.
With the support of our trained, skilled, and compassionate carers, everyday moments become opportunities for growth. Whether it’s learning to cook a simple meal, gaining confidence by making choices throughout the day, or joining in on an art activity at home, every win matters. These moments are worth celebrating because they lead to real, lasting progress.
From morning routines to creative breakthroughs, every step forward is worth celebrating. And when you're navigating complex care needs, those steps are everything and we’re here to support them, every day.
Work With Giuliana to Make It Happen
Support works best when everyone is involved.
Families, carers, and participants all bring something valuable to the process.
Reach out to Giuliana to book a time to chat about your support needs
